Delivery Information

1 The buyer is responsible for any taxes or tariffs associated with your purchase.

2 Prices shown on's website do not include shipping and handling. All prices have tax included.The price charged for an order will be the price in effect at the time the order is made. 

3 BitFenix reserves the right to choose the appropriate carrier for every shipment.

4. Spare parts are checked prior to shipment for quality assurance and defects. If you have received a package with damaged goods, a support ticket must be submitted upon recieving the package. We will then evaluate and 

Refund Policy

All sales are final. If you happen to have placed an incorrect order, and we are notified, we can exchange the part for equal or lesser value, however no refunds will be given.